How do Runway Hours work?
Purchase a block of prepaid hours and use them whenever you need operational support. Hours are tracked transparently, and you'll always know how much time remains.
What can I use my hours for?
Runway Hours can be used for almost anything related to business operations, including strategy, process improvement, technology implementation, automation, documentation, project leadership, reporting, and operational support.
Do my hours expire?
Runway Hours are valid for 12 months from the date of purchase, giving you the flexibility to use them as your priorities evolve.
Do I need to complete the Friction Finder first?
No.
Some organizations come to us after completing the Friction Finder because they want help implementing their roadmap.
Others already know what they need and simply want experienced operational support to move important work forward.
Runway Hours are designed to meet you wherever you are.
Will you recommend specific software?
Only when it's the right solution.
We're tool agnostic, which means we recommend technology based on your goals, budget, and workflow—not vendor partnerships or trends.
Sometimes the right answer is new software.
Sometimes it's better integration between the tools you already have.
And sometimes the biggest improvement comes from changing a process—not changing the technology at all.
We follow the work first. Then we recommend the tools that best support it.